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Privacy Policy

Updated 2024

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Collection and Use of Personal Information

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We collect personal information that you voluntarily provide us when you register on the Site, when you express an interest in obtaining information about us or our products and series or otherwise when you contact us.  You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

 

In particular, we collect:

  • Registration information you provide when you create an account, connect to our services, or link your profile on a third-party site or platform with your registration account, such as your first name and surname, country of residence, contact preferences, device identifiers, email address, username, and password;

  • Transaction information you provide when you request information, contact Crabapple Communications, or purchase, return, request, or exchange a product or service from us, such as your postal address, telephone number, and payment information;

  • Information you provide in public forums on our sites and applications, such as your public posts;

 

Consistent with applicable law and choices and controls that may be available to you, we may use information collected from you, or from devices associated with you, to:

  • Provide you with the products, and services you request, view, engage with, or purchase;

  • Communicate with you about your account or transactions with us and send you information or request feedback about features on our sites and applications or changes to our policies;

  • Send you offers and promotions for our products and services, upcoming events, or third-party products and services;

  • Operate, understand, optimize, develop, or improve our sites, applications, products, services and operations, including by using guest survey research and analytics tools; and

  • Detect, investigate and prevent activities that may violate our policies, pose safety issues, or be fraudulent or illegal;

  • When we share your personal information with third parties in connection with the sale of a business, to enforce our Terms of Use or rules, to protect our rights and property, to comply with legal process, or in other cases if we believe in good faith that disclosure is required by law; and

  • When it is reasonably necessary to achieve our legitimate business interests.

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Please note that once we share your personal information with another company in the above circumstances, the information received by the other company is controlled by that company and becomes subject to the other company’s privacy practices. Crabapple Communications does not sell the personal information collected from our users. 

 

Your Control of Personal Data

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Crabapple Communications makes it easy for you to keep your personal information accurate, complete, and up to date by providing you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with applicable laws, including under the European Economic Area GDPR and the United Kingdom UK-GDPR, your controls and choices may include:

  • Correcting, updating, and deleting your Registration;

  • Choosing or changing your choices for subscriptions, newsletters, and alerts;

  • Choosing whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you;

  • Requesting access to the personal information we hold about you and that we amend or delete it;

  • The right to complain to a regulatory authority if you think your rights have been infringed (including your local data protection supervisory authority if you are a European or British resident).

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You may exercise these controls through the Site or by contacting our Data Protection Officer by email at georgina@crabapplecomms.com.           

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Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases.  However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms and Conditions or comply with applicable legal requirements.  Please be aware that if you do not allow us to collect personal information from you, we may not be able to deliver certain products, and services to you.

We do not knowingly solicit data from or market to children under 18 years of age.  By using the Site, you represent that you are at least 18 or that you are a parent or guardian of such a minor and consent to such minor’s use of the Site.  If we learn that we have collected the personal information of a child under 18, or equivalent minimum age depending on jurisdiction we will take steps to delete the information as soon as possible. If you become aware of any data we may have collected from children under age 18, please contact us at georgina@crabapplecomms.com.

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Security & Updates

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The security, integrity, and confidentiality of your information are extremely important to us. We have implemented technical, administrative, and physical security measures that are designed to protect personal information from unauthorized access, disclosure, use, and modification. We regularly review our security procedures to consider appropriate new technology and methods. Please be aware that, despite our best efforts, no security measures are perfect or impenetrable. We will retain your personal information for the length of time needed to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law.

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From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by applicable law, we will obtain your consent. Notice may be by email to you at the last email address you provided us, by posting notice of such changes on our sites and applications, or by other means, consistent with applicable law.

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Collection and Use of Non-Personal Information

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We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. Crabapple Communications’ websites, online services, interactive applications, email messages, and advertisements may use “cookies” and such other technology as pixel tags and web beacons. A cookie is a small file of letters and numbers that is stored on your computer or other device when you visit a website or a mobile application. Cookies contain information that is transferred to or read on your device and allow websites and mobile applications to recognize devices and store certain information, such as user preferences. We and our service suppliers use session cookies, which link your actions during a particular online session and expire at the end of that session, as well as persistent cookies, which remain on your device and allow us to remember your actions or preferences across multiple browser sessions. These technologies help us better understand user behavior, tell us which parts of our websites people have visited, and facilitate and measure the effectiveness of advertisements and web searches.

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If you are concerned about having cookies on your computer or other device, you can set your web browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your device. The help feature on most web browsers will tell you how to prevent your browser from accepting new cookies, how to receive notice when a new cookie is set, and how to disable cookies altogether. However, if you choose to block or delete cookies, certain features of our website or our mobile application may not operate correctly. 

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We treat information collected by cookies and other technologies as non‑personal information. However, to the extent that IP addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this Privacy Policy. If you want to disable cookies check with your provider to find out how to disable cookies. Please note that certain features of the Crabapple website may not be available once cookies are disabled.

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As is true of most internet services, we gather some information automatically and store it in log files. This information includes IP addresses, browser type and language, Internet service provider (ISP), referring and exit websites and applications, operating system, date/time stamp, and clickstream data. We use this information to understand and analyze trends, to administer the site, to learn about user behavior on the site, to improve our product and services, and to gather demographic information about our user base as a whole. We may use this information in our marketing and advertising services.

This Site and services may contain links to third-party websites, products, and services. Information collected by third parties, which may include such things as location data or contact details, is governed by their privacy practices. We encourage you to learn about the privacy practices of those third parties.

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If you have any questions or concerns about our Privacy Policy, you may contact our Data Protection Officer at georgina@crabapplecomms.com. In addition, if you would like to make a complaint about a possible breach of local privacy laws, you may also contact our Data Protection Officer.

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